PLAN OF IMPROVEMENT IN ATTENTION, DISTRIBUTION AND QUALITY CONTROL IN THE WAREHOUSE OF THE COMPANY SEGURCOL LTDA.

                            

         

MISSION.

With the plan of improvement of attention, distribution and quality control of the store of security, we will offer to our internal and external users a better quality in our services offered, as it is a better attention to the client, excellent distribution of goods like garments of Endowment and demand our customers a better quality.

As a security company we are sure that we will be able to give customers the best services that fit their needs, that are of their total pleasure and high durability.

DESCRIPTION OF THE COMPANY

Segurcol is a company for which I work for six years and is dedicated to the sale of private security services (watchmen, escorts, supervisors.)

Founded in 1972 by Mr. LUIS CARLOS PARRA.

This business group has approximately 3,000 employees and has more than 150 clients nationwide.

In this company are several logistical failures especially in the area of ​​warehouse and logistics services which is where I will focus to get this improvement project forward.

In a company where there is a fairly large logistics network that involves suppliers, warehouse area, vendors, logistics and supply area, operations area, internal and external customers will find many alternatives for improvement.

Observing the nonconformities of many clients, employees and my own experience on the time of attention for the change of endowments and material of intendancy I proposed to do this project where we will find solutions that change the operational and logistic mode to be able to provide a better service.

This project will benefit customers, employees, partners and raise the perspective of continuous improvement of this large company.

Another added benefit is that, if a change in care is implemented and a better quality is given in their garments to the guards, they will save not only time but money.

LEGAL REPRESENTATIVE, PRESIDENT

Name:  this is Mario Alexander

Last name: His last name parra Baena

Age: He is 51 years old.

Nationality:, He is Colombian from itagui antioquia

Profession.  He is Commercial president

Functions: He is in charge of looking for special clients, and grow this great Company.

Interests: Besides being the proprietor of the company what interests him most is that his company has national recognition.

MANAGEMENT

Name : she isa da luz

Last name : she last name Bonilla

Age : she is 46 years old

Nationality : She is from colombiana de bogota Cundinamarca

Profession: business administrator.

Functions. She is the one in charge to close all the businesses that materialize and to manage the resources of the Company

Interest. Among their interests are that the customer is satisfied by the services provided

OPERATING AREA.

Name: this is Diego.

Last name: his last name varela.

Age: he is 45 years old.

Nationality:, He is Colombian from itagui antioquia

Profession: he is operating área.

Functios. He is in charge of the logistics of the vigilantes

Interests: Their interests are to ensure that each position is covered.

ADMINISTRATIVE STAFF.

Name. This is Mateo.

Last name: his last name torres.

Age: he is 45 years old.

Natinality: he is Colombian from bello antioquia

Profession: head of warehouse.

Functions.: He is the custodian of the store of security, where they deliver the business endowments.

Interests: In its activities are always to keep at the disposal of the company the elements required for the services.

OPERATIVE STAFF.

SUPERVISOR 

Name: I am Wilmer.

Last name: my last name is zapata

Age: i am 33 years old.

Nasionality. I am Colombian from bello Antioquia.

Profession: I am supervisor.

Functions. I am in charge of ensuring compliance with the different activities carried out in the field of security.

Interest: Seek harmony between company, client and operational staff

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SECURITY GUARD

Name: she is Edna.

Last name: his last name castro.

Age she is 40 years old.

Nationality: she is colombian from ibague tolima.

Profession: vigilant.

Functions: Is in charge of the security of the security Company.

Interest. Maintain a good climate of security and commitment.